It has been clarified that the hookup wasn’t without the knowledge of the utility, it was a failure of a new transmitter/verifying they were getting readings.

https://thecitizen.com/2026/05/11/behind-fayettes-qts-water-controversy-a-missed-meter-8000-workers-and-a-massive-construction-project/

I work in this realm and as soon as I read the quotes from the utility in the first batch of articles it was immediately clear that people who didn’t have all the information were responding to inquiries. Your average utility employee, even in admin functions have zero media training. If I had a penny for every time I had to deal with the fallout of some ambitious comment that was taken out of context by the media or public, I’d have several pennies.