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Joined 2 years ago
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Cake day: February 19th, 2024

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  • What’s the point? They know customers are full of piss and wind, threatening blue murder while doing absolutely nothing beyond jaw flapping. (Same with gamers).

    Amazon’s service model, for example, is to twiddle the knobs to just under the point where the majority ragequit: the sweet spot of maximum profit right now. Everyone else is copying it.

    And the sweet spot moves - probably like boiling a frog. A major player does something many hate, but not everyone/enough and those people live with it. Then it becomes the new normal. Twiddle the knob. Rinse and repeat.